HAVE A QUESTION?

ALCOHOL SERVER EDUCATION
FREQUENTLY ASKED QUESTIONS

Craft Serving would like to provide you with state-specific information regarding your frequently asked questions. Please click on your desired state and course below for more details. If you have a question that you don’t see listed below, feel free to reach out via our Contact Us page and we’ll be sure you get the answer you need.

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OREGON

OLCC PERMIT CLASS

$15.00

This online course is approved by the Oregon Liquor Control Commission (OLCC).

Course Preview

OLCC Permits

WHO NEEDS TO GET AN OLCC PERMIT?

The Oregon Liquor Control Commission (OLCC) requires an OLCC Permit be obtained by anyone who mixes, serves, sells or supervises the sale of alcohol for on-premises consumption at liquor licensed establishments. This can include business owners, managers, bartenders, servers, cashiers and even volunteers. Additionally, anyone who fills growlers for off-premises consumption must have an OLCC Permit.

WHEN DO I NEED TO GET AN OLCC PERMIT?

You must obtain an OLCC Permit before your first day mixing, serving or selling alcohol.

HOW DO I GET AN OLCC PERMIT?

Step #1:  Take the course.

Begin this step by signing up for our new, easy online course!  After you finish the course, you will receive a Certificate of Completion. Download a copy of the certificate and save it because you will need it for the next step.
 

Step #2:  Pass the exam.

Log in to the OLCC’s online portal and select “Take Test.”  Before you begin the test, you will be asked to provide proof that you completed an Alcohol Server Education class. Upload the Certificate of Completion you received from Craft Serving and begin taking the test. You will need to get a score of 70% or higher to pass the test.  After you pass, don’t forget to complete and pay $28.65 for your Service Permit Application!  Once you submit the application, you will be able to access a copy of a “temporary” OLCC Permit that allows you to work while you wait for the next step.
 

Step #3:  Print your permit.

Within 14 days of passing the test, the OLCC will review your Service Permit Application.  Once it is reviewed and approved, the OLCC will send you an email to let you know you can log in to the online portal and print or download a copy of your “five year” OLCC Permit!

WHY DID I RECEIVE A TEMPORARY OLCC PERMIT?

After you submit your Service Permit Application, you will automatically be able to print or download a copy of a “temporary” OLCC Permit that enables you to begin working. The permit is temporary because the OLCC still needs to review your application. The review process includes the following:

  • Confirming that you meet the minimum age requirement of 18 years.
  • Confirming that your criminal background meets the eligibility requirements.
  • Confirming that you have not previously had an OLCC Permit revoked.
  • Confirming that you completed an Alcohol Server Education Class and passed the OLCC’s Final Exam.

Once your application is reviewed and approved, the OLCC will send you an email to let you know you can log in to the online portal and print or download a copy of your “five year” OLCC Permit!

HOW LONG IS AN OLCC PERMIT GOOD FOR?

Immediately after you submit and pay for a Service Permit Application, the OLCC will issue you a “temporary” OLCC Permit. The temporary permit is intended to give you a grace period that allows you to work while the OLCC reviews your application.  Once your application is approved, you will receive another, “final” OLCC Permit that is valid for five full years.

HOW DO I REPLACE A LOST OR STOLEN OLCC PERMIT?

If your unexpired OLCC Permit is lost or stolen, you can replace it for free.

If you submitted your Service Permit Application through the OLCC’s new online portal, then you can log into your account and reprint a copy of your permit.

If you did not submit your Service Permit Application through the OLCC’s online portal, you will need to contact the OLCC’s office and request a copy of your permit. Requests can be made by phone at 503-872-5200 or by email at olcc.servicepermits@oregon.gov.

HOW DO I CHANGE MY NAME OR GENDER ON MY OLCC PERMIT?

Go to the OLCC’s online portal and login to your account.  In your user dashboard under “My Permits,” select the “Change” button and begin filling out the information for a new Service Permit Application.  Name and gender changes require you to also upload updated photo identification reflecting the change.

Requests to change account information can take a minimum of 10 business days for processing.  Please check your user dashboard within 10-14 business days to print a revised OLCC Permit, if approved.

MY OLCC PERMIT IS ABOUT TO EXPIRE, CAN I RENEW IT?

Your OLCC Permit is good for five years from the date of issuance. Every five years, you are required to reapply for an OLCC Permit through the OLCC’s online portal.  You may reapply up to six months prior to your permit’s expiration.  In order to renew your permit, you are also required to retake an approved Oregon Alcohol Server Education Class.  A separate renewal class is no longer being offered.

CAN I GET AN OLCC PERMIT IF I AM UNDER 21 YEARS OLD?

Yes, the minimum age to receive an OLCC Permit is 18 years old. 

If you are between 18 and 20 years old, there are restrictions on what you can do.  You are not allowed to work during hours prohibited to minors.  Additionally, you are not allowed to work in areas prohibited to minors unless it is order/pick-up drinks for service in areas not prohibited to minors, clear tables, stock supplies and deliver food.

You will receive a “Minor Permit” if you are 18 to 20 years old. This permit allows you to:

  • Take alcohol orders.
  • Deliver alcoholic beverages.
  • Draw alcohol from a tap.
  • Pour alcohol into a customer’s glass at the customer’s table.
  • Sell alcohol.

Once you turn 21, restrictions no longer apply and you can automatically start performing the duties included in the Adult Permit.

You will receive an “Adult Permit” if you are 21 years of age and older. This permit allows you to:

  • Perform all the duties included in the Minor Permit.
  • Mix drinks.
  • Manage the establishment.
  • Supervise a minor permittee (note: at least one adult permittee must be on duty at all times).

 

DO I NEED TO HAVE MY OLCC PERMIT ON ME WHEN I’M WORKING?

Yes. Any time you mix, serve, sell or supervise the sale of alcohol at a licensed premises, you must have:

By law, both the permit and a form of identification must be available for immediate inspection by any representative of the OLCC, peace office or law enforcement.

The Course

WHY DO I HAVE TO TAKE A COURSE TO GET MY OLCC PERMIT?

In 1987, Oregon Legislature passed a new law to institute a mandatory Alcohol Server Education (ASE) program. The program was founded on the idea that educating alcohol servers helps reduce the number of intoxicated drivers and the incidences of underage drinking.

IS THE COURSE OLCC CERTIFIED?

Yes, the content of this online course has been reviewed and approved by the OLCC.

IS THE COURSE COMPATIBLE WITH MY DEVICE?

This course is compatible with most phones, tablets, computers and operating systems.  However, for the best user experience we recommend that you complete the course on either a desktop computer, laptop or tablet. If you find it is not compatible with your device, we will issue you a full refund.

HOW LONG DOES THE COURSE TAKE?

This course usually takes 2-3 hours to complete.  However, the course is self-paced so you do not have to complete it in one sitting.  You may log-off mid-course and resume the course anytime you choose.

HOW MUCH DOES THE COURSE COST?

The course is currently on sale for $15.00.  Once you enroll in the course, you will be asked to create an account and pay the $15.00 fee.

The Final Exam

CAN I TAKE THE FINAL EXAM WITHOUT GOING THROUGH THE ENTIRE COURSE?

No. The OLCC requires students to take a certified course AND pass the final exam in order to receive an OLCC Permit. Students must take a course and pass the exam whether they are getting an OLCC Permit for the first time or renewing an OLCC Permit.

IS THE FINAL EXAM HARD?

The OLCC’s final exam consists of 50 questions. You must score 70% or higher to pass; this equates to 35 correct answers out of 50.

In order to help ensure students pass the final exam, Craft Serving’s course content was written and developed with the OLCC’s final exam questions in mind. Consequently, the course teaches to the final exam as much as possible and oftentimes, bolded sections pertain to information that will be covered in the exam.

I FAILED THE FINAL EXAM, WHAT HAPPENS NEXT?

If you did not pass the exam, don’t worry, you are allowed to retake it for free as many times as needed until achieving a passing score. You may retake it at any time within 45 days of submitting your Service Permit Application. If you do not pass within 45 days, your application will be denied. Once denied, you must submit and pay for a new application.

Although the OLCC does not provide you with the opportunity to review the questions you got wrong, you can still log back into your account with Craft Serving to review topics that need additional clarification.

I PASSED THE FINAL EXAM, WHEN WILL I GET MY OLCC PERMIT?

Within 14 days of passing the exam and submitting a Service Permit Application, the OLCC will review your application. Once it is reviewed and approved, the OLCC will send you an email to let you know you can log in to the online portal and print or download a copy of your “five year” OLCC Permit!

About Craft Serving

WHAT MAKES CRAFT SERVING SPECIAL?

Designed by Alcohol Servers, for Alcohol Servers!

Before we were Alcohol Server Education providers, we were bartenders. As bartenders, we took pride in what we did and placed emphasis on craft and skill.  We loved every aspect of bartending except Alcohol Server Education. The online courses we took seemed poorly organized, outdated and out-of-touch with the issues alcohol servers actually face.  And, although we had a good relationship with our local inspector from the liquor control board, we also felt like the information we received from the state was not always clear or practical.

Consequently, we set out to help bridge the gap by creating a new, modern course that makes Alcohol Server Education as painless as possible.

  • To start, our course builds upon itself. This may seem like a basic concept, but for some reason, it is something many of our competitors have yet to figure out.
  • Our course incorporates a variety of visual and interactive tools to create an entertaining and engaging learning environment.
  • Our course teaches the basics of Alcohol Server Education in a clear, concise format so you can easily recall information from the course long after you have completed it.

By the end of your training, we hope you will feel confident in your ability to serve alcohol responsibly and be committed to upholding liquor laws, even under challenging circumstances!

DOES CRAFT SERVING SUPPORT CHARITABLE ORGANIZATIONS?

We think it is very important to support charitable organizations that give back to alcohol servers within the food and beverage community!

That is why we are a proud member of the United State Bartenders’ Guild and supporter of the USBG National Charity Foundation. The foundation has always been committed to advancing the lifelong stability & wellbeing of service industry professionals through education & charitable activities. However, it has recently expanded its focus to helping alcohol servers during the COVID-19 pandemic. Click here to learn more and find out how you can get involved too.

If you know of another cause that is worth supporting, please share it with us. We are always interested in learning about more opportunities to get connected with the local community and expand our giving.

WHY DOES CRAFT SERVING NEED MY PERSONAL INFORMATION?

We are required to collect your personal information and then pass it on to the Oregon Liquor Control Commission (OLCC) after you finish the online course. The OLCC then matches the information we provide to your account within the online portal. In doing so, it is able to confirm that you completed a certified Alcohol Server Education Class.

For more information, check out the FAQ entitled, “WHAT IS THE OLCC’S ROLE IN ALCOHOL SERVER EDUCATION (ASE)?

WHAT IS CRAFT SERVING'S REFUND POLICY?

Although we work hard to try and provide you with the best online Alcohol Server Education course available, we know sometimes things don’t go as planned.

We are committed to making sure you have a positive experience with Craft Serving. If you decide you need a refund for any reason, please contact us and we would be happy to assist.

To view our full Refund Policy located within our Terms and Conditions, just click here.

WHAT IS CRAFT SERVING'S PRIVACY POLICY?

Our Privacy Policy discloses the way we use and manage your data. To sum up the policy, we are committed to maintaining and securing your privacy.

  • We don’t ask for your personal information unless we truly need it.
  • We don’t store your personal information unless it’s required for our services.
  • We don’t share your personal information except to comply with the law, to provide services and to protect our rights.

To view our complete Privacy Policy, just click here

WHAT IS CRAFT SERVING'S TERMS AND CONDITIONS?

Our Terms and Conditions outline our relationship with you by providing a description of your rights and responsibilities as a user of our website.  Before purchasing an online course, you will be required to abide by this agreement.

To view our full Terms and Conditions, just click here.

About The OLCC

WHAT DOES “OLCC” STAND FOR?

“OLCC” stands for Oregon Liquor Control Commission.

WHAT DOES THE OLCC DO?

The Oregon Liquor Control Commission (OLCC) is the state agency that regulates the manufacture, sale and use of alcoholic beverages and marijuana products in Oregon.

WHAT IS THE OLCC'S ROLE IN ALCOHOL SERVER EDUCATION (ASE)?

The OLCC oversees the ASE program by working closely with ASE providers.

  1. It certifies ASE providers after reviewing and approving their course.
  2. It coordinates with ASE providers to collect student information.
  3. It communicates with ASE providers to help resolve customer service issues.
  4. It monitors ASE providers to ensure they are meeting expectations.

For more information, the OLCC can be reached via its Contact Us page.

WHAT IS THE OLCC'S MISSION?

OLCC’s mission is to support businesses, public safety, and community livability through education and the enforcement of liquor and marijuana laws.

Oregon Liquor Laws

WHAT ARE THE LEGAL HOURS OF ALCOHOL SERVICE IN OREGON?

In Oregon, the legal hours to sell, serve or consume alcohol are from 7:00 AM to 2:30 AM.

CAN I DRINK ON DUTY?

Licensees and permittees must not consume alcohol or be under the influence of any intoxicants while on duty.  “On duty” refers to the beginning of a work shift to the end of the shift, and it includes all breaks in between.

While on duty, an adult permittee may be allowed to taste beer (malt beverages), wine or cider if all of the following conditions are met:

  • The licensee/owner allows it.
  • Servings are one ounce or less and not more than 6 ounces total in any given day.
  • Tasting is for educational purposes or to ensure product is not flawed.
  • The alcohol is tasted between 7:00 AM and 2:30 AM.

 

CAN I HAVE A "SHIFT DRINK?"

As an employee, you may be entitled to a “shift drink.” If this is the case, you must drink it after 7:00 AM and before 2:30 AM, but not while you are on duty, on a break or about to go on duty.

CAN I GET IN TROUBLE FOR WORKING WITHOUT AN OLCC PERMIT?

If you do not obtain an OLCC Permit before your first day mixing, serving or selling alcohol, you can be administratively punished by the OLCC.  Penalties include a permit suspension and/or monetary fine.  Additionally, your employer can also receive a liquor license suspension and/or monetary fine.

Multiple, repeated violations can result in you getting your OLCC Permit revoked and your employer getting his or her liquor license revoked.

CAN I SERVE ALCOHOL TO SOMEONE WITH A DISABILITY?

Yes. Persons with disabilities are allowed to purchase, possess, and consume alcohol under the same conditions as anyone else. The person must be 21 or over and not showing signs of intoxication.

Certain disabilities can affect a person’s speech or motor skills. This can cause a disabled person to exhibit behavior that is similar to that of an intoxicated person. Consequently, you should get to know your customers to make sure that any refusal of alcohol service is based on their state of sobriety, not a disability.

CAN I SERVE ALCOHOL TO A PARENT THAT IS ACCOMPANIED BY A MINOR CHILD?

If the parent shows no signs of intoxication, there is no law that prevents you from selling alcohol to someone 21 and over.  However, you may refuse service if you have reason to believe the parent intends to supply alcohol to the minor child.

CAN SOMEONE UNDER THE AGE OF 21 PAY FOR A TAB THAT INCLUDES AN ALCOHOLIC BEVERAGE?

No, it is against the law for a person under 21 to purchase alcohol.  This law stands regardless of who actually consumes the alcohol.

As a server, you may want to keep in mind that a receipt could be used as physical evidence to support allegations that you furnished alcohol to a minor.

WHAT FORMS OF ID CAN I ACCEPT IN OREGON?

The OLCC recognizes six types of IDs as “stand-alone” forms of identification. They are known as stand-alone because each alone is sufficient proof of age and identity.

  1. U.S. State Driver License
  2. U.S. State ID Card
  3. U.S. Military ID Card 
  4. Passport or Passport ID Card
  5. Federally Recognized Tribal ID Card
  6. SENTRI and NEXUS Cards

If a customer does not have a stand-alone form of ID, you may accept two forms of alternative ID.

  • The first form of ID must be descriptive. It must be “official” and include the person’s name, address, date of birth, signature and photo or physical description. Examples include a federal employee ID card, a resident alien card and a college student body card.
  • The second form of ID must be supportive and further prove the person’s identity. Examples include a credit card, personalized checks or mail addressed to the person. Many people carrying fake ID do not have a supportive piece of ID.
  • If your establishment chooses to accept alternative forms of ID, you are legally required to complete an OLCC Statement of Age Card.

Craft Serving would like to provide you with a PDF of Acceptable Forms of ID in the State of Oregon. Feel free to print it and put it up at your establishment or download it to keep it handy on your phone.

 

CAN I ACCEPT A TEMPORARY, PAPER OREGON DRIVER LICENSE?

The OLCC says that interim drivers licenses are considered a legal form of identification. But Oregon law also allows places that sell alcohol to reject them. Only police officers checking a person’s driving privileges are required to accept the paper cards.

OTHER QUESTIONS

Please visit our Contact Us page and let us know how we can help.

View Our Online Course

 

WASHINGTON

MAST PERMIT CLASS

$15.00

This online course is approved by the Washington State Liquor & Cannabis Board (WSLCB).

 

Course Preview

MAST Permits

WHO NEEDS TO GET A MAST PERMIT?

The Washington State Liquor and Cannabis Board (WSLCB) requires a MAST Permit be obtained by anyone who mixes, serves, sells or supervises the sale of alcohol for on-premises consumption at liquor licensed establishments. This can include business owners, managers, bartenders, servers, cashiers and even volunteers. Additionally, anyone who fills growlers for off-premises consumption or conducts alcohol tastings must have a MAST Permit.

WILL I RECEIVE A CLASS 13 OR CLASS 12 MAST PERMIT?

Depending on your age, you will be issued either a Class 13 or Class 12 MAST Permit.

You will receive a “Class 13 Server Permit” if you are 18 to 20 years old. This permit allows you to:

    • Take alcohol orders.
    • Deliver alcoholic beverages.
    • Pour alcohol into a customer’s glass at the customer’s table.
    • Sell alcohol.

You will receive a “Class 12 Mixologist Permit” if you are 21 years of age and older. This permit allows you to:

    • Perform all the duties included in the Class 13 permit.
    • Mix drinks.
    • Draw alcohol from a tap.
    • Conduct alcohol tastings.
    • Manage the establishment.

 

WHEN DO I NEED TO GET A MAST PERMIT?

The WSLCB requires you to obtain a MAST Permit within 60 days of your initial hire. However, if you are conducting an alcohol tasting at an approved location, you must be able to present a permit. There is no grace period allowed for people conducting alcohol tastings.

HOW DO I GET A MAST PERMIT?

Step #1:  Take the course.
 
Begin this step by signing up for our new, easy online course! Our course saves your progress as you go so you can complete lessons and quizzes at your own pace.
 
Step #2:  Pass the final exam.
 
At the end of the course, you will be presented with a final exam. You must pass the exam with a score of 80% or better. If you fail, no worries, you may retake the exam for free as many times as needed until achieving a passing score.
 
Step #3:  Receive your permit in the mail.
 
After you pass the final exam, we will mail you a MAST Permit within 30 days.

WHEN WILL I RECEIVE MY MAST PERMIT?

After you complete the course and pass the final exam, we will mail you a MAST Permit within 30 days. At this time, the WSLCB does not allow providers to email MAST Permits. 

HOW LONG IS A MAST PERMIT GOOD FOR?

Both Class 12 and Class 13 MAST Permits are valid for slightly over five years from the date you pass your final exam.  The time period is ”slightly over” five years because your permit will expire on the first day of the month after you passed your exam.

HOW DO I UPGRADE MY CLASS 13 PERMIT TO A CLASS 12 WHEN I TURN 21?

Once you turn 21, your Class 13 permit can be upgraded to a Class 12 permit. You should seek to upgrade your permit if you start performing the duties of a Class 12 permit holder. You may perform the duties of a Class 12 permit holder for no more than 30 days. After this grace period, you are required to have obtained a Class 12 permit.

The MAST Course provider that issued your original permit can provide you with an upgraded permit, as long as it is still valid. If needed, you can use the MAST Permit Checker to look up which provider issued your permit and when your permit expires.

If Craft Serving issued your original MAST Permit, please reach out to us via phone, email or chat and we will begin processing your request for an upgraded permit. Once we have verified your current mailing address and collected a $10 fee, we can issue you a new Class 12 permit that will have the same expiration date as your original Class 13 permit.

HOW DO I REPLACE A LOST OR STOLEN MAST PERMIT?

If your permit is lost or stolen, you will need to replace it as soon as possible.

The MAST Course provider that issued your original permit can provide you with a replacement, as long as it is still valid.  If needed, you can use the MAST Permit Checker to look up which provider issued your permit and when your permit expires.

If Craft Serving issued your original MAST Permit, please reach out to us via phone, email or chat and we will begin processing your request for a replacement. Once we have verified your current mailing address and collected a $10 fee, we can issue a new permit that will have the same expiration date as your original permit.

HOW DO I CHANGE MY NAME OR GENDER ON MY MAST PERMIT?

If you have a name or gender change, you may need to update your MAST Permit to ensure that the information listed on it matches the information listed on your official identification.

The MAST Course provider that issued your original permit can provide you with an updated permit, as long as it is still valid. If needed, you can use the MAST Permit Checker to look up which provider issued your permit and when your permit expires.

If Craft Serving issued your original MAST Permit, please reach out to us via phone, email or chat and we will begin processing your request for an updated permit. You do not need to provide a copy of a marriage certificate or other paperwork verifying the name or gender change, but we will need to verify your current mailing address and collect a $10 fee before we can issue you a new permit. Your new permit will have the same expiration date as your original permit.

MY MAST PERMIT IS ABOUT TO EXPIRE, CAN I RENEW IT?

To renew a MAST Permit, you must retake a MAST Course and retake the final exam. It is suggested you do this 45 to 60 days prior to your permit expiring. This will help eliminate time without a valid permit as there is no grace period to obtain a new permit once your permit expires.

DO I NEED TO HAVE MY MAST PERMIT ON ME WHEN I’M WORKING?

Yes. Any time you mix, serve, sell or supervise the sale of alcohol at a licensed premises, you must have:

By law, both the permit and a form of identification must be available for immediate inspection by any representative of the WSLCB, peace office or law enforcement.

 

The Course

WHAT DOES "MAST" STAND FOR?

“MAST” stands for Mandatory Alcohol Server Training.

WHY ARE ALCOHOL SERVERS REQUIRED TO TAKE A MAST COURSE?

In 1995, Washington Legislature passed a new law to institute the Mandatory Alcohol Server Training (MAST) program.  This program was founded on the conclusion that educating alcohol servers promotes public health and safety and is in the best interest of the citizens of Washington State.

IS THE COURSE WSLCB CERTIFIED?

Yes, the content of this online course has been reviewed and approved by the WSLCB.

IS THE COURSE COMPATIBLE WITH MY DEVICE?

This course is compatible with most phones, tablets, computers and operating systems.  However, for the best user experience we recommend that you complete the course on either a desktop computer, laptop or tablet. If you find it is not compatible with your device, we will issue you a full refund.

HOW MUCH DOES THE COURSE COST?

The course is currently on sale for $15.00.  Once you enroll in the course, you will be asked to create an account and pay the $15.00 fee.

HOW LONG DOES THE COURSE TAKE?

Per the WSLCB, all MAST classes are required to be a minimum of 3 hours in length.  So while we try to make our course as interesting as possible, unfortunately, we can’t make it go any faster.
 
The good news is, our course is self-paced, so you do not have to complete it in one sitting!  You may log-off mid-course and resume the course anytime you choose.

WHY DO I HAVE TO PROVIDE MY SOCIAL SECURITY NUMBER (SSN)?

Per RCW 26.23.150, we are required to obtain your Social Security Number (SSN) in order to issue you a MAST Permit.  This state law works in conjunction with RCW 26.23.120, which requires us to then pass your SSN on to the WSLCB so it can assist in child support enforcement.  

In accordance with RCW 74.20A.320, the Washington State Department of Social and Health Services’ (DSHS) Division of Child Support (DCS) requires the WSLCB to suspend or cancel the MAST Permits of non-custodial parents who are at least six months in arrears on child support payments.

Please rest assured, your SSN will not be displayed on your MAST Permit. Additionally, we will not share your SSN with any other party except as required by law under RCW 26.23.120.

If you do not have a SSN due to your resident status in the U.S., please contact us prior to registering for the course so we can assist you with the next steps.

The Final Exam

CAN I TAKE THE FINAL EXAM WITHOUT GOING THROUGH THE ENTIRE COURSE?

No. The WSLCB requires students to take a certified course AND pass the final exam in order to receive a MAST Permit. Students must take a course and pass the exam whether they are getting a MAST Permit for the first time or renewing a MAST Permit.

IS THE FINAL EXAM HARD?

The final exam consists of 40 randomly generated questions that have been provided by the WSLCB. You must score 80% or higher to pass; this equates to 32 correct answers out of 40.

In order to help ensure students pass the final exam, Craft Serving’s course content was written and developed with the WSLCB’s final exam questions in mind. Consequently, the course teaches to the final exam as much as possible and oftentimes, bolded sections pertain to information that will be covered in the exam.

If you speak a foreign language, you may be interested to know, although Craft Serving’s Washington MAST Course is currently provided in English only, the final exam is offered in English, Korean and Spanish.

I FAILED THE FINAL EXAM, WHAT HAPPENS NEXT?

If you do not pass the exam, don’t worry, you are allowed to retake it for free as many times as needed until achieving a passing score.  Before retaking the exam, you will have the opportunity to review the questions you got wrong and/or revisit the course to brush up on topics that need additional clarification.

I PASSED THE FINAL EXAM, WHEN WILL I GET MY MAST PERMIT?

After you pass the final exam, we will mail you a MAST Permit within 30 days.

About Craft Serving

WHAT MAKES CRAFT SERVING SPECIAL?

Designed by Alcohol Servers, for Alcohol Servers!

Before we were MAST providers, we were bartenders.  As bartenders, we took pride in what we did and placed emphasis on craft and skill.  We loved every aspect of bartending except mandatory alcohol server training.  The online courses we took seemed poorly organized, outdated and out-of-touch with the issues alcohol servers actually face.  And, although we had a good relationship with our local WSLCB inspector, we also felt like the information we received from the WSLCB was not always clear or practical.

Consequently, we set out to help bridge the gap by creating a new, modern course that makes Mandatory Alcohol Server Training as painless as possible.

  • To start, our course builds upon itself. This may seem like a basic concept, but for some reason, it is something many of our competitors have yet to figure out.
  • Our course incorporates a variety of visual and interactive tools to create an entertaining and engaging learning environment.
  • Our course teaches the basics of mandatory alcohol server education in a clear, concise format so you can easily recall information from the course long after you have completed it.

By the end of your training, we hope you will feel confident in your ability to serve alcohol responsibly and be committed to upholding liquor laws, even under challenging circumstances!

DOES CRAFT SERVING SUPPORT CHARITABLE ORGANIZATIONS?

We think it is very important to support charitable organizations that give back to alcohol servers within the food and beverage community!

That is why we are a proud member of the United State Bartenders’ Guild and supporter of the USBG National Charity Foundation. The foundation has always been committed to advancing the lifelong stability & wellbeing of service industry professionals through education & charitable activities. However, it has recently expanded its focus to helping alcohol servers during the COVID-19 pandemic. Click here to learn more and find out how you can get involved too.

If you know of another cause that is worth supporting, please share it with us. We are always interested in learning about more opportunities to get connected with the local community and expand our giving.

WHY DOES CRAFT SERVING NEED MY PERSONAL INFORMATION?

We are required to collect your personal information to do two things.

  1. We use your personal information issue you a MAST Permit. We need your address to mail you a MAST Permit that includes your name, sex, birthday, height and weight.
  2. We provide your personal information to the WSLCB. The WSLCB uses this information to update its database of MAST Permit holders and to assist the DSHS in child support enforcement.

For more information, check out the FAQ entitled, “WHY DO I HAVE TO PROVIDE MY SOCIAL SECURITY NUMBER (SSN)?

WHAT IS CRAFT SERVING'S REFUND POLICY?

Although we work hard to try and provide you with the best online Alcohol Server Education course available, we know sometimes things don’t go as planned.

We are committed to making sure you have a positive experience with Craft Serving. If you decide you need a refund for any reason, please contact us and we would be happy to assist.

To view our full Refund Policy located within our Terms and Conditions, just click here.

WHAT IS CRAFT SERVING'S PRIVACY POLICY?

Our Privacy Policy discloses the way we use and manage your data. To sum up the policy, we are committed to maintaining and securing your privacy.

  • We don’t ask for your personal information unless we truly need it.
  • We don’t store your personal information unless it’s required for our services.
  • We don’t share your personal information except to comply with the law, to provide services and to protect our rights.

To view our complete Privacy Policy, just click here

WHAT IS CRAFT SERVING'S TERMS AND CONDITIONS?

Our Terms and Conditions outline our relationship with you by providing a description of your rights and responsibilities as a user of our website.  Before purchasing an online course, you will be required to abide by this agreement.

To view our full Terms and Conditions, just click here.

About The WSLCB

WHAT DOES “WSLCB” STAND FOR?

“WSLCB” stands for Washington State Liquor and Cannabis Board.

WHAT DOES THE WSLCB DO?

The Washington State Liquor and Cannabis Board (WSLCB) is the state agency that regulates the manufacture, sale and use of alcoholic beverages and cannabis products in Washington.

WHAT IS THE WSLCB’S ROLE IN MANDATORY ALCOHOL SERVER TRAINING (MAST)?

The WSLCB oversees the MAST program by working closely with MAST providers.

  1. It certifies MAST providers after reviewing and approving their course.
  2. It coordinates with MAST providers to collect student information.
  3. It communicates with MAST providers to help resolve customer service issues.
  4. It monitors MAST providers to ensure they are meeting expectations.

For more information, check out the FAQ entitled, “WHY DOES CRAFT SERVING NEED MY PERSONAL INFORMATION?

 

WHAT IS THE WSLCB’S VISION?

Safe communities for Washington State.

WHAT IS THE WSLCB’S MISSION?

Promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. 

WHAT ARE THE WSLCB’S GOALS?

  • Ensure the highest level of public safety by continually improving and enforcing laws, regulations, and policies that reflect today’s dynamic environment.
  • Inform and engage licensees, the public and stakeholders in addressing issues related to our mission.
  • Promote a culture that inspires and values a highly-motivated, competent and diverse workforce that establishes the WSLCB as the employer of choice.
  • Ensure operational excellence.

WHAT ARE THE WSLCB’S VALUES?

  • Respect and courtesy
  • Professionalism
  • Open communication
  • Accountability and integrity
  • Continuous improvement and meaningful results
  • Customer focus

Washington Liquor Laws

CAN I GET IN TROUBLE FOR WORKING WITHOUT A MAST PERMIT?

If you do not obtain a valid MAST Permit within 60 days of hire, you can be administratively punished by the WSLCB.  Penalties include a permit suspension or monetary fine.  Additionally, your employer can also receive a liquor license suspension or monetary fine.

Multiple, repeated violations can result in you getting your MAST Permit revoked and your employer getting his or her liquor license revoked.

CAN I SERVE A CUSTOMER THAT IS SMOKING MARIJUANA?

No, you cannot serve alcohol to a customer that is smoking marijuana. However, the law takes it a few steps further!

In Washington, it illegal to consume marijuana in view of the public. Consequently, as a server, it is illegal to allow a customer to consume marijuana at a liquor-licensed establishment. If you discover a customer is consuming or has consumed marijuana, you must not allow the customer to remain on the premises.

CAN I SERVE ALCOHOL TO SOMEONE WITH A DISABILITY?

Yes. Persons with disabilities are allowed to purchase, possess, and consume alcohol under the same conditions as anyone else. The person must be 21 or over and not showing signs of intoxication.

Certain disabilities can affect a person’s speech or motor skills. This can cause a disabled person to exhibit behavior that is similar to that of an intoxicated person. Consequently, you should get to know your customers to make sure that any refusal of alcohol service is based on their state of sobriety, not a disability.

CAN I SERVE ALCOHOL TO A PARENT THAT IS ACCOMPANIED BY A MINOR CHILD?

If the parent shows no signs of intoxication, there is no law that prevents you from selling alcohol to someone 21 and over.  However, you may refuse service if you have reason to believe the parent intends to supply alcohol to the minor child.

CAN SOMEONE UNDER THE AGE OF 21 PAY FOR A TAB THAT INCLUDES AN ALCOHOLIC BEVERAGE?

No, it is against the law for a person under 21 to purchase alcohol.  This law stands regardless of who actually consumes the alcohol.

As a server, you may want to keep in mind that a receipt could be used as physical evidence to support allegations that you furnished alcohol to a minor.

WHAT FORMS OF ID CAN I ACCEPT IN WASHINGTON?

Below is a list of IDs the WSLCB allows establishments to accept. Your establishment may create house policies that restrict this list, but it can’t choose to accept any additional forms of ID that are not included on the list.

Acceptable forms of ID:

  • A Driver License, ID Card or Instruction Permit issued by any U.S. State, Canadian Province, U.S. Territory or the District of Columbia
  • A U.S. Military ID
  • A U.S. Coast Guard issued Merchant Marine ID
  • A Passport, Passport Card or Nexus Card
  • A Federally Recognized Tribal ID Card

A valid ID must show:

  • Date of birth
  • Photo
  • Expiration date (except Tribal ID Cards)
  • Signature (except U.S. Military ID)

Craft Serving would like to provide you with a PDF of Acceptable Forms of ID in Washington State. Feel free to print it and put it up at your establishment or download it to keep it handy on your phone.

CAN I ACCEPT A TEMPORARY, PAPER WASHINGTON DRIVER LICENSE?

By itself, this is not acceptable because it does not have a photo or signature.  However, unless your house policy says otherwisean unexpired paper temporary ID is acceptable when presented with an expired ID.  Click here to see a sample of Washington’s new temporary ID.

WHAT ARE THE LEGAL HOURS OF ALCOHOL SERVICE IN WASHINGTON?

In Washington, the legal hours to sell, serve or consume alcohol are from 6:00 AM to 2:00 AM.

Additionally, a licensed premise must be open to the general public in order for alcohol to be sold, served or consumed.

OTHER QUESTIONS

Please visit our Contact Us page and let us know how we can help.