If the Last Name and Server ID Number you provided us do not exactly match the Last Name and Server ID Number on record with the ABC, you will not be granted access to take the final exam.

In order to gain access to the final exam, you will have to verify your information on the ABC's online portal and update it in the form above.

To verify your information, please log in to your account on the ABC's online portal and then click "Dashboard." This is where you will find both your Last Name (at the top) and your Server ID Number (located in the Server Certificate Details section). Below is an example of what you should see.

Once you have this information, please enter it in the form above and click submit. If the information is transmitted successfully, you will receive a confirmation message. After which, you can return to the ABC's online portal to take your final exam.

Congratulations, if you received a confirmation message indicating that your information was successfully submitted to the ABC, then you should now have access to your final exam on the ABC's online portal.

If you resubmitted your information and received a server verification failed message, then the Server ID Number and Last Name you entered still do not match what the ABC has on record for you. Please review your information again closely and try resubmitting it. Remember, the Last Name and Server ID Number you enter need to exactly match the Last Name and Server ID Number on record with the ABC.

Here are a couple of troubleshooting suggestions:

1. 1. Which nine-digit number is it?Your Server ID Number is a nine-digit number that currently starts with "312."During your registration with the ABC, you may have come across an Application ID, a Training Program ID and a Tracking ID that are also nine-digits and start with "312." These are not to be confused with your Server ID Number. Super confusing we know!
   2. The trouble with last names.Some people have two last names, but they provide us with one name and the ABC with both or vice versa.Alternatively, some people have a suffix after their last name and they forget to provide it to us, but remember to provide it to the ABC.

These kinds of discrepancies can cause transmission errors.

If you believe you have entered your information correctly and continue to receive the server verification failed message, please contact us and one of our customer service representatives would be happy to assist you.