Help for Technical Issues

First things first, on the Checkout page, did you check the little box that says you have read the terms and conditions?

If you ticked that box, then you may need to reach out to your bank to get additional information. It's possible your card has insufficient funds; your bank could be suspicious of the transaction, or you may have reached your limit for the daily number of transactions.

Lastly, if Craft Serving can't process your payment:

• Make sure your card is not expired.
• Make sure the billing address is correct.
• Try clearing your browser's cache and cookies.
• Try using a different browser or device.
• Try using another form of payment.

After you purchase our course, you are directed to the Order Received page to view your receipt. Click on "VIEW MY COURSES" to be taken to your user dashboard.

Most states require us to collect personal information from our students. We collect that next on the My Verification Questions tab of your user dashboard. After answering the questions, click on "SAVE AND RETURN TO MY COURSES."

This is where some of our users, especially ones accessing our website on a phone sometimes run into issues….

After clicking "SAVE AND RETURN TO MY COURSES," you are directed to the My Courses tab of your user dashboard. Below the tab, you will see a box with your course name. Click anywhere within that box to access your course.

Sometimes phone users don't realize they need to keep scrolling once they see the tab that says My Courses. However, we try to remedy this issue by also including a link to access the course in the welcome message box at the top of the screen.

In the top right-hand corner of your screen, you will see a button that either says "LOGIN" or "LOG OUT."

If it says, "LOGIN," then you are logged out. Just click on "LOGIN" and enter your username (or email address) and password to be taken to your user dashboard where you can resume your course.

If it says, "LOG OUT," then you are still logged in. Just click on "MY DASHBOARD" to be taken back to your course.

If you are on a mobile device or a smaller tablet, then you may see an accordion in the top right-hand corner of your screen instead. Just click on it to open a menu that includes the "LOGIN" button.

First things first, this happens a lot so we just gotta ask… Are you sure you purchased your course from Craft Serving?

Understandably, when people are new to the process of getting certified to serve alcohol, they sometimes don't realize that there are many different providers of online Alcohol Server Education. It's possible you might be trying to log in on our website when you actually purchased your course from a different provider.

After you purchased your course, your provider would have emailed you a receipt. That receipt will have the provider's name and website. We suggest you go to your email account and try searching for that email to verify your provider's name.

If we (Craft Serving) are indeed your provider, please click here to be directed to our login page.

If you are trying to log in to your account with Craft Serving and you get an error message that says, "Unknown email address. Check again or try your username." then there is probably a simple explanation.

Sometimes when our customers register for our course, they accidentally enter their email address incorrectly with a typo. For example, a customer with the email address "[email protected]m" might unknowingly type in "[email protected]n".

Unfortunately, there is only one way of getting around this. Please contact us directly us so we can pull up your account on the backend and fix the typo for you.

Did you forget the password you created when you registered for your course? Not to worry - this is an easy fix! At the bottom of the login box, you will see a link that says, "Forgot Password?" Click on that link and then follow the steps to reset your password.

Enter your email address and click "RECOVER ACCOUNT". Then go to your inbox and look for an email from [email protected] with the subject line "Password Reset." Click the link within the email and enter in a new password. This time, write down the password on a sticky note to help you remember it for next time.

Here is one more tip! If you don't see the email from us in your inbox, try checking your "junk" or "spam" folders. Sometimes email providers automatically send emails to these folders when they don't recognize the sender.

There are few different reasons you might have encountered a problem resetting your password:

1. The Password Reset email was sent directly to a "junk" or "spam" folder by your email provider. (Some email providers send our emails to a "junk" folder because they do not recognize our email address and are attempting to protect you from emails that may contain a virus.)
2. You sent multiple reset links to your email, and you are not clicking on the most recent link. (Some email providers group messages from the same sender making it extra difficult to discern which is the most recent.)
3. There are system settings or other unknowns causing compatibility issues. (You may want to try clearing your web browser's cache and cookies. If that doesn't work, try using another web browser. For example, if you are using Chrome, try Safari or Firefox instead.)

If you think any of these issues may have been causing the problem, we recommend you try resetting your password again.

Our course is compatible with most phones, however, taking the course on a phone won't provide you with the best user experience. At times, you may need to be more proactive.

Since phones have smaller screens, you will have to scroll all the way down to the bottom of the screen to move on to the next topic page.

When you come to an activity, attempt to complete it. Some states require interactive elements of our course to be forced so you will need to interact with the activity before you can move on.

Then, scroll past the activity to the bottom of the page and in the right-hand corner, select "Next Topic" to move past the activity.

If you are on a computer or tablet and you are having difficulty completing an activity within the course, then scroll down to the bottom of the topic page and in the right-hand corner select "Next Topic."

If that doesn't work, the answer to your issue can most likely be found in the above section titled The Holy Grail of All Website Issues. We suggest starting by trying a different browser.

A message like this can suggest a network or connectivity issue.

If you receive this message while working from a computer or laptop, we suggest you grab your phone, disconnect it from wi-fi and then try logging into your course using the internet from the phone. This will log you into the course with a different IP address. If you are able to access the course on your phone, this proves the error message stemmed from a network or connectivity issue.

If you're having trouble watching videos online, try the following steps:

1. Make sure you are using one of the following web browsers: Google Chrome (recommended), Apple's Safari, Microsoft Edge or Mozilla Firefox.
2. Try switching to a different web browser.
3. Clear your browser's cookies and cache.
4. Test to see whether you can watch videos on other video streaming sites, like YouTube. If you have trouble with other videos, the problem is probably with your internet connection.
5. Try switching to a lower video quality by using the gear toggle in the lower right-hand corner.